Refund Policy

At A Level Service, we are committed to providing exceptional software solutions and digital services. We understand that circumstances may arise where you may seek a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services.

1. General Terms

Due to the nature of our products (SaaS subscriptions and digital services), refunds are generally not offered after a service has been rendered or a product has been delivered. However, we are committed to customer satisfaction and will review refund requests on a case-by-case basis to ensure fairness and transparency.

2. Eligibility for Refunds

Technical Issues: If you encounter a technical issue that prevents you from using the product or service and we are unable to resolve it within a reasonable time frame.

Service Downtime: If the service is unavailable for an extended period of time due to technical failures on our end, you may be eligible for a partial refund or account credit.

Unmet Expectations: If the service delivered significantly deviates from what was agreed upon in the service contract or subscription plan, we will work with you to resolve the issue or provide a refund.

3. Non-Refundable Cases

Change of Mind: Refunds will not be issued simply because you no longer wish to use the product or service.

Inactivity or Non-Use: Failure to use the service does not entitle you to a refund. It is your responsibility to manage your subscription and usage.

Cancellations After Renewal: If a subscription is renewed automatically, refunds will not be issued after the renewal date unless otherwise stated in the specific subscription terms.

Completed Services: Refunds are not offered for services that have been fully delivered and signed off as complete.

4. Subscription-Based Products

Monthly Subscriptions: Monthly subscriptions are billed upfront and are non-refundable. If you cancel your monthly subscription, you will retain access to the service until the end of the billing period, but no refund will be issued.

Annual Subscriptions: If you choose to cancel an annual subscription, we may offer a pro-rated refund only within the first 14 days after the subscription start date. After this period, no refunds will be provided, but you will retain access to the service for the remainder of the subscription term.

5. Requesting a Refund

Contact Us: Send an email to [your support email address] with your account details, a description of the issue, and the reason for requesting a refund.

Review Process: Our team will review your request within 5-7 business days. We may request additional information to help resolve the issue.

Refund Outcome: If your refund request is approved, the refund will be processed within 10 business days. The refund will be issued to the original payment method used for the purchase.

6. Refunds for Promotions and Discounts

Refunds for services or subscriptions purchased during a promotional offer or at a discounted rate will be limited to the amount actually paid, and not the full value of the product or service.

7. Chargebacks

We consider chargebacks as a last resort for resolving disputes. If you initiate a chargeback without contacting us first to resolve the issue, we reserve the right to suspend your account and take legal action where necessary.

8. Amendments

We reserve the right to update or amend this Refund Policy at any time to reflect changes in our business practices or legal obligations. Any changes will be posted on this page with a new "Last Updated" date.

9. Contact Information

If you have any questions or need further assistance regarding this Refund Policy, please contact us at:

Email: info@alsplc.com

Phone: +88 01518793422 (WhatsApp) +88 01601901566 (Phone)